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quality evaluation provides a platform to train staff, manage
rewards and maintain motivation.
Voice Score QA
is an
affordable telephone call quality analysis package for small to medium sized
call centres and
enterprises who wish to improve performance and tele worker skills by providing
training feedback using voice recordings and a software package which provides
for a fair consistent method of appraisal.
A
customer-handling employee can be equipped with the best available
technology that money can buy, but if the behaviours, attitudes and
skills are inappropriate the customer will experience
dissatisfaction and total potential revenue will not be achieved.
In a contact centre, it is not just the productivity of a
call, but the quality that is important.
Voice
Score QA
Templates
flexible score sheet templates forms enables users to type in the quality assessment
questions and change as required. Different score point values can be allocated
to each question. The
software is supplied with a selection of industry standard quality assessment
questions.
Weighted
Values users can
allocate different points scored for each question depending on importance, for
example you might allocate between 2-5 points for standard questions but
for business critical information then you may increase to between 10 - 20
points. From the results you will soon identify where training is required or
failure to comply with standards.
Voice Score QA.
Text and graphical management reports available at the touch of a button.Scored
data can be printed out or exported to other software packages such
as Excel.
To find out more about Voice
Score QA or to request a demonstration,
fill out the enquiry form below visit or e-mail us sales@voicerecorders.co.uk
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