When call recording is critical to your operations, you need a professional, dedicated voice logging system. Total Recall Max Rack is the solution for your call recording needs now and into the future, offering combined VoIP, digital and analogue/radio recording within the one unit.

Live monitor, search and replay calls from the built in control panel, with simple navigation keys and a big, bright 130 x 97 mm TFT LCD display. Alternatively, all unit functions and configuration can be managed via your network and Remote Manager - Windows ™ PC software included with unlimited licenses as part of your voice logging solution.

Your solution can be managed from the built-in control panel via three menus (Logging, Search and Options) and four simple navigation keys. Call replay control keys (play/pause, fast forward, rewind, stop) are also included.

Your calls are stored on mirrored, swappable RAID hard drives, to guard against losing your critical call records due to drive failure. Hot-swap power supplies are standard, as is support for SNMP alarms. Multiple hardware alarms warn users about potential problems with your phone recording system so preventative action can be taken. As Total Recall is CentOS Linux based, you can take advantage of the security, speed and reliability of an enterprise-grade UNIX operating system.

Store up to 60,000 hours / 350,000 individual calls onboard at 16 kbps HQVQ compression. You also have the option to automatically archive calls at pre-set intervals to inexpensive CD or DVD media, or via your TCP/IP network to a NAS or other networked hard drive. Optional Blu-Ray support provides portable ultra-high capacity archiving possibilities.

All unit configuration, live monitoring, search and replay functions may be performed from the convenience of your networked PC running Windows 2K/XP/Vista/7. Copy calls from your Total Recall unit or archive discs to your computer, or email calls in .mp3, .wav or secure .trc formats. Remote Manager can also be used to add notes to calls in real time, which can later be used as a search parameter in conjunction with time, date, channel, extension, call direction, number called or CLI (where transmitted).

Multiple password secured access levels ensure that important system functions are only available to authorised personnel. Access to all software functions and recording/monitoring channels is completely configurable on a per-user basis, which maintains your data security while extending the benefits of recording to more people within your organisation.

Use and manage multiple Total Recall units with one PC using Remote Manager, across the room via a LAN or across the world with a VPN.

Start and stop recording (depending on your telephony interface) by voltage detection, VOX detection, SIP or H.323 session, ISDN D-Channel, and Record-on-Demand (software or DTMF code control, where available). Beep tone is selectable per analogue channel, and access to live monitoring is configurable per user-defined extension. Record-on-Demand gives users the option to record or discard current calls, or even to partially record calls if required. Record 100% of calls, or between user-defined times - the choice is yours.

Continuously live monitor current calls by extension. Replay calls via control panel & unit speaker, headphones, line-out jack; or replay via the inbuilt media player in Remote Manager.

Mix and match up to 60 analogue channels and up to 60 combined VoIP and ISDN channels.

Connect up to four ISDN spans to Total Recall Max Rack. Analogue channels are field upgradable in 4, 8 or 12 channel multiples, up to the maximum of 60 channels. Additional VoIP or ISDN channels are activated by a simple license key, up to the maximum 60 channels.

Proven in thousands of installations worldwide, Total Recall is the professional and cost effective choice in voice logging systems and services.