Call Recorder - Milagro

Call Recorder Milagro is a Turn-key, Scalable Call Recording solution. At single system level ideal for SMB organizations but scalable to enterprise level. The Milagro system can capture, store, retrieve and play back telephony or radio communications. Record agent screens with QM scoring and reporting.

Lease or Rent

Short or long term rental plans.

Save tax and preserve valuable working capital by spreading the cost over several years. Lease Rentals can easily be arranged by our partners SME Eurofinance

Trade and Reseller Enquiries Welcome

News:

FSA Regulates Mobile Phone Call Recording

demo From November 14th 2011 Company issued mobiles will need to be recorded.

FSA publishes PS10/17.

Voice Recorders Ltd offer several different mobile phone call recording solutions from a single phone to 1000's. Please contact us for advice.

News:

Total Recall Goes Underground

London Underground Voice Recording

Total Recall Max Rack Recorders are being installed by Siemens on the London Underground Victoria Line Control rooms upgrade.

Total Recall Max Hybrid Recorder records Siemens VoIP phones, VoIP screen consoles as well as radio communications and direct analogue lines all on a single platform.

Total Recall Max is a "Mission Critical" recorder with a stable Linux operating system, dual hot swap RAID 1 hard drives and power supplies. SNMP alarms.

Total Recall Is Network Rail and London Underground approved.

Milagro - Recording Solution

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Milagro Brochure

Milagro Specifications

Milagro User Manual

Suppose you could merge freedom with security

Main Standard Features

• Screen recording, enabling record both voice and the interaction on the computer screen for training and/or compliance.
• Recording on Demand, enabling you to record only those calls you want recorded.
• Free seating option, to enable user related recording instead of workplace related recording.
• Agent evaluation functionality for training and quality purposes.
• Call Statistics for analyzing call behavior and reporting purposes.
• Multiple backup options and storage to USB hard drive(s) or to Network Attached Storage (NAS)
• Enterprise capability with centralised database and storage

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You need a turn-key scalable Call Recording solution?
You have VoIP or a traditional telephony system or any mix?
You need reliable recording and automated backup?
You want an optimal fitting recording solution and a minimal TCO.

Call Recorder Milagro is a Turn-key, Scalable Call Recording solution for the more demanding applications. At single system level ideal for SMB organizations but scalable to enterprise level. The Milagro system can capture, store, retrieve and play back telephony or radio communications.

Recording channels can be TDM, Trunk, VoIP or analogue or any combination of those standards in one system including radio or microphone inputs.

It delivers high quality recordings for a multitude of applications including verification, dispute resolution, quality monitoring and training. Milagro offers unlimited user access to all functionality of the system without the need and cost of additional licenses.

By applying commercial off-the-shelf (COTS) industry standard hardware which can be combined with customer provided network facilities, this recording solution provides an unsurpassed functionality pricing ratio and minimizes the total cost of ownership (TCO).

Scalable
The Milagro system is scalable from a single system level up to Enterprise wide level. A single Milagro system can grow from a few channels up to 96 and more.

The Milagro also has the ability to virtually connect from 2 to 100’s recorders such that there is a single virtual view from one IP address. By connecting multiple systems an enterprise wide recording system can be deployed with centralized administration and replay. In addition, Milagro can manage remote monitoring services and backup services for all recorders in the network from one single client station.

Flexible
From 8 to 96 (or more) channels per system, the recording channels can be TDM, Trunk, VoIP or analogue or any combination of those standards in one system including radio or microphone inputs.

Integration
Milagro system allows integration in almost every telephone or communication system. The Call Recorder Milagro can be accessed by those whom you authorize from anywhere in the world through an easy-to-use web-based Graphical User Interface.

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Call Recorder Milagro is the ideal TDM / VoIP recorder for small and medium sized businesses. The web-based browser interface eliminates the need for client software and related expenses including license fees.

Record and search by individual telephone extensions, two way radio channels and/or microphones.

Multi-tiered access levels allow for different levels of access and functionality to groups or individual users.

Available with analog, digital or VoIP capture cards. Analog 8 to 120 channels standard. Digital 8 to 168 channels standard. VoIP up to 3,000 channels Analogue/Digital/VoIP combinations.

Options of recording: Loop start, voice activation (“VOX”) or continuous recording by individual channel selection.

Approximately 100,000 hours hard drive archiving. Factory setting for 365 days.

Backup Options: Automatic hourly backup to USB hard drive(s) or to Network Attached Storage (NAS)

User friendly interface and search features allow for quick and easy retrieval of specific telephone calls from the thousands of calls you might have archived on the hard drive over a long period of time.

Advanced “call tag” search feature included.

Talking clock: In playback, if selected, an audible time and date stamp is inserted at the beginning of call.

Recording in a DSF encrypted format. Recordings can be easily and quickly converted to .WMA or .WAV and saved to a DVD, Pin Drive or simply e-mailed using your preferred e-mail client.

Supported PBX's Milagro PBX support (download xls file)