Espero

Espero PBX Auto Attendant Voice Server for ISDN lines, If lines are temporarily busy it keeps callers in an intelligent waiting queue telling them where they are in the queue and use the time to inform them about your products or services. Answers calls and announces recorded messages, provides call statistics, records all calls.
Espero will take care of all incoming telephone traffic. Each telephone number can have it’s own announcement. A time table allows for different announcements on various times of day or night.

Lease or Rent

Short or long term rental plans.

Save tax and preserve valuable working capital by spreading the cost over several years. Lease Rentals can easily be arranged by our partners SME Eurofinance

Trade and Reseller Enquiries Welcome

News:

FSA Regulates Mobile Phone Call Recording

demo From November 14th 2011 Company issued mobiles will need to be recorded.

FSA publishes PS10/17.

Voice Recorders Ltd offer several different mobile phone call recording solutions from a single phone to 1000's. Please contact us for advice.

News:

Total Recall Goes Underground

London Underground Voice Recording

Total Recall Max Rack Recorders are being installed by Siemens on the London Underground Victoria Line Control rooms upgrade.

Total Recall Max Hybrid Recorder records Siemens VoIP phones, VoIP screen consoles as well as radio communications and direct analogue lines all on a single platform.

Total Recall Max is a "Mission Critical" recorder with a stable Linux operating system, dual hot swap RAID 1 hard drives and power supplies. SNMP alarms.

Total Recall Is Network Rail and London Underground approved.

Espero

click image to enlarge

Brochure

Specifications

Connection Diagrams

Enquire

Voice Server Espero

Have you even been put on hold almost indefinitely not knowing how long it will take, or been transferred to the wrong department or person. Chances are in this day and age you can say yes to these questions and that you do not want this to happen with (potential) customers that try to reach your company.

People calling you will get a quick reaction, can be transferred to free employees, can leave personal voice mail messages and the system will provide them with information. This all of course only when, if and how YOU want this to happen.

The Voice Server is designed with accessibility in mind. It will pick up the phone immediately. It will take a message and make sure it is delivered. If lines are temporarily busy it keeps callers in an intelligent waiting queue telling them where they are in the queue and use the time to inform them about your products or services. This could prevent customers from taking their business elsewhere.

Because the Espero is action driven, you can setup the system with the following parameters in mind: What number is the caller trying to reach and when does he do so.
The incoming number list and the time schedule are the two foremost tools to setup a Voice Server exactly the way you want it.

The Espero is available in a desktop or a 19" model:

The Voice Server BRI 4 channels
The Voice Server BRI 8 channels
The Voice Server PRI 16 channel
The Voice Server PRI 30 channel

Call Recording

Since the Voice Servers are directly related to the Vidicode Call Recorders it is possible to upgrade the units to also record telephone calls, making them the ideal tool for not only influencing and directing you telephone traffic, but allowing to monitor the quality too.

pc access software

Vidicode Report software (Optional)

The Vidicode Report software is PC software with which it is easy to access the Call database. It can be used to analyse call data and much more.

Call Flow Configuration manager

This software comes with the Voice Recorder. It enables you to quickly and easily set the system up to your wishes.

In the software a whole range of actions can be specified. With these actions, the time frames and the external numbers, a flow chart can be set up for incoming calls. Some incoming calls may be routed to an internal number, some to voice mail, some to a message and some to a call queue. Notifications can be part of the configuration. A switch can be configured to make it possible to switch to another configuration in a matter of seconds.

This software supports a graphical display of the various configurations, making it easy to configure your Voice Server

Voice Server Set Up

click to enlarge image

Compare

Voice Servers Espero and Anuncio

The Voice Servers Anuncio and Espero are basically two totally different machines.

Where the Anuncio is a device that is very useful for offices with singular needs, like support lines, theater ticket boxes, information systems etc. the Espero is a much more complex device, with DTMF-recognition, voice-mail, optional call recording etc.

Both systems are available in desktop and 19"rack mount, both systems can be connected to ISDN II and Primary rate, and both systems have the possibility for notifications, call queues and transfer actions.

In the list below the main similarities and differences are lined out.

	Voice Server Espero	Voice Server Anuncio
Connection	ISDN II 4 lines ISDN II 8 lines ISDN PRI 16 lines ISDN PRI 30 lines	ISDN II 4 lines ISDN II 8 lines ISDN PRI 16 lines
Housing	Desktop model 19"rack mount (2U)	Desktop model 19"rack mount (2U)
Answering machine function	Yes	No
Call recording	Yes (Optional)	No
CD drive	Yes (Optional)	No
Codec	Yes	No
Connect actions on time schedule	Yes	Yes
Connect actions on incoming number	Yes	Yes
DTMF recognition	Yes	No
Interactive menus	Yes	No
Notification and disconnect	Yes	Yes
Call queue function	Yes	Yes
Setting via PC	Yes	Yes
Voice mail	Yes	No