Record & Monitor  VoIP Telephone Calls

CallRex Professional is the leading packet-based VoIP call recording and monitoring solution for companies using latest generation IP PBX-enabled telephone systems.  CallRex pro is very affordable, has a user friendly interface and does not require complex configuration or integration.

CallRex is used by many types of business to improve customer service, speedily resolve disputes, for compliance with regulations as well as security.

CallRex is unique: it uses packet-sniffing technology to record and monitor calls. CallRex accesses audio packets via port mirroring on the data switch to which the IP PBX is connected. Every audio packet that goes to/from the IP PBX is copied to CallRex, which then reassembles the packets, and compresses and stores the recorded call for later retrieval.

CallRex requires NO proprietary hardware. In addition to an IP phone system and a network switch that has the ability to monitor ports, CallRex will only require a standard Windows-based server with two network cards. No telephony cards are required.

The CallRex Server coordinates all recording and monitoring and provides call storage. Stored call files utilize 1kb per second. The CallRex Server also includes SQL database software. The information for the calls (Caller ID and time stamp data) is stored in a SQL database on the local PC server; the calls are stored in standard wave format. 

Efficient Storage One Giga Byte of drive space you can fit 293 hours of recording typically 105,000 speech hours on line access per CallRex Voice Server.

The CallRex Client is for managers, system administrators and others who configure how telephone activity will be recorded. The CallRex Client is used to add users, retrieve calls, monitor calls in real-time, and administer CallRex. While the CallRex Client can be installed on any computer in the network, it is typically installed on administrators’ and managers’ computers.

•         Real-Time Call Recording and Monitoring - Listen to phone calls in real-time – even from remote locations.

•         Multi-Media Add-On - Allows managers to hear what is said on the telephone and see what is occurring on the computer - all in real-time!

•         Recording Triggers - Automatically trigger call recording by user name, caller ID number and name, percent of inbound/outbound calls, area code, prefix, suffix and wildcards.  

•         Multiple Recording Options - Record calls on an ad-hoc basis by simply clicking a button on the client or the phone, or by using automatic triggers. 

•         Flag Calls - Save detailed information on every recorded call, including call description/notes and a flagged name or value. Flagging calls allows managers to search by flagged values, making it easier to find only the calls they need.  

•         Searching - Find specific recordings quickly and easily using multiple search criteria including time and date, user name, inbound number, caller ID name, phone number, flagged name or value, and recording group.

•         Multi-Level Security - Flexible security rights allow administrators to assign monitoring, recording and playback rights on a per user basis.

 CallRex Advantages

CallRex is completely software-based, making it significantly less expensive and complex compared with many competitive     solutions.Voice traffic is packetized; calls can be captured at the data switch. This “packet sniffing” technology is 40%-50% less expensive than    legacy solutions using telephony cards and doesn’t interfere with the phone system or the data network. Packet sniffing technology makes IP call recording/monitoring completely unobtrusive.

Easy to install and maintain. CallRex Professional is software-based and can be typically installed in two to five hours. No punch-downs, cross-connects or telephony cards required. CallRex does not require trunk taps or expensive third-party telephony cards. Installation can be done remotely by our experienced technicians

Requires no physical integration with the IP PBX.  CallRex Professional is unobtrusive. CallRex simply sniffs packets; it will not interfere with the IP PBX or other mission-critical systems.

Single Site or Multi-Site Recording -Record and monitor telephone calls at remote locations, all from one user interface.

Call Log; View detailed information about recorded calls by day, week, month, or by custom date range.

Multiple Recording Options; Record 100 percent of calls, or record calls on an ad-hoc basis by simply clicking a button on the client or by using automatic triggers.

Unlimited Recording Sessions; Record and monitor an unlimited number of telephone calls.

Scalability - You won't outgrow CallRex. Adding additional users to CallRex is as simple as applying a new key code. No forklift upgrades required.

Single Site Solution

Multi Site Solution

To find out more about Call Rex Pro , fill out the enquiry form below visit or e-mail us at sales@voicerecorders.co.uk